SHIPPING AND RETURNS

Upon checking out you will receive an order confirmation via email. As soon items have shipped you will receive a shipping notification email with tracking information. To track your package please click on the link provided in the second email. If you have any additional order or tracking questions, please feel free to reach out at info@lil-monsters.com

 

All orders will be processed within 1-3 business days of being placed. Please note if you place an order after 4pm on Friday through Sunday the order will be processed the following week.

US standard shipping time 5-8 business days

US expedited shipping time 1-2 business days. 

 

REST OF THE WORLD 

All orders will be processed within 1-3 business days of being placed. Please note; if you place an order on a Saturday or Sunday the order will be processed the following week.

 Import duties are not included in the item price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.  

 

 

We ask that you please measure your pup correctly before purchasing to ensure you get the correct size, if you have any sizing questions please reach out to info@lil-monster.com and we will respond within 24 hours.

We pride ourselves on making our furry friends comfy and happy. Lil Monsters accepts returns for refund and offers exchanges within 21 days of receipt. Please contact us at info@lil-monster.com with your order number and we will email you a return shipping label. Returns will be subject to a $5 return shipping fee, which will be deducted from your refund.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Shipping costs are nonrefundable.

We do not accept the following for return: 

All sale items are final

We accept international returns and exchanges, however, due to expensive shipping costs the buyer will be responsible for the shipping costs back to us.